Akademik Veri Yönetim Sistemi
The 23rd ATRS World Conference, Amsterdam, Hollanda, 2 - 05 Temmuz 2019, ss.245-270
The
main purpose of this study is to reveal factors affecting airlines’ outsourcing
decision in their ground handling activities from the perspective of the
Transaction Cost Theory. The qualitative research method was adopted in the
study. The research data were obtained through semi-structured interviews
conducted with 13 managers actively involved in the outsourcing process of
airlines' ground handling activities in Turkey. The obtained data were coded
and descriptively analysed by the researchers who have the requisite
field-specific knowledge to analyse the data. The Nvivo 11 program was used in
the data analysis process. The factors
affecting outsourcing decisions in airline ground handling services are grouped
under four themes as ‘Reliability,’ ‘Transaction Requirements,’ ‘Organizational Factors,’ ‘Sector Dynamics,’ and ‘Managerial Factors’ based on the data obtained in the research.
Playing an important role in the success of airlines, ground handling
activities are integral to the basic activities of airlines. Therefore, making
outsourcing decisions about ground handling activities is of great importance
for airline organizations. In this respect, the study is expected to shed light
on the process of making ground handling outsourcing decisions for airlines.