Analysing the effects of emotional labour towards employees on emphatic tendency: A survey on senior executives in Turkey

Yeşilkaya M.

UNIVERSAL JOURNAL OF MANAGEMENT, cilt.3, sa.12, ss.532-539, 2015 (Hakemli Dergi)

  • Yayın Türü: Makale / Tam Makale
  • Cilt numarası: 3 Sayı: 12
  • Basım Tarihi: 2015
  • Doi Numarası: 10.13189/ujm.2015.031209
  • Dergi Adı: UNIVERSAL JOURNAL OF MANAGEMENT
  • Derginin Tarandığı İndeksler: EconLit
  • Sayfa Sayıları: ss.532-539
  • Erzincan Binali Yıldırım Üniversitesi Adresli: Hayır

Özet

This study was aimed to analysis the relationship between the level of the emotional labour displayed by senior managers toward the employees and their owned empathic tendency. In this aim, this research was carried out with 403 senior managers in office. The sample of this study was analysed via an appropriate statistical program. On one hand; it was found that there was no significant difference between level of the emotional labour used by senior managers toward the employees and their owned empathic tendency; on the other hand, that there was a significant influence of emotional labour towards employees on senior managers’ empathic tendency.